Frequently Asked Questions

Are you eager to join our online casino but unsure how to register an account? It's simple! Just head to the top of the page and click the "Join Now" button. Fill out the registration form and hit "Join Now." You'll then receive a welcome email with a verification link to activate your account.

If you've registered but haven't received the welcome email with the verification link, be sure to check your spam folder. Sometimes, email providers mistake our emails for spam. To ensure you receive our emails in the future, add our email address to your list of safe contacts.

Forgotten your password and can't log in? No worries! Simply click the "Forgot your password?" link in the "Log In" section at the top of the page, enter your email, and we'll send you instructions on how to reset your password.

Before playing with real money, it's important to know that you must be at least 18 years old. If you’re just looking to play for fun, there are no age restrictions for our "Play for Fun'' mode. Additionally, be sure to review our Terms and Conditions to understand country restrictions. In some areas, online gambling is illegal, so it's crucial to abide by the laws in your region. Remember, if you breach our Restricted Countries policy, we cannot guarantee the successful processing of withdrawals or refunds.

Ready to start playing with real money? Here's everything you need to know about making deposits.

We offer various deposit options, including credit or debit cards, Neteller, and Skrill. For a full list, visit our Payment Methods page. To make a deposit, click the "Deposit" button at the top right corner of the page and follow the instructions.

Wondering if your deposit was successful? Once you make a transfer, the funds will immediately appear in the Balance section of your Account.

To withdraw money, click the "Username" in the side-bar on the left of the page, then click on “Wallet” from the drop-down. You can withdraw your funds using your credit/debit card, e-wallets, or any other option available in your region. Your money remains in your account between sessions and is available for your next play. More details on our withdrawal and refund policy can be found on the Terms and Conditions page. Please note that withdrawals will always be paid back to the originating deposit method used unless the depositing method does not support withdrawals also.

Having trouble depositing money?
This might be due to several reasons. The most common reasons are:

1/ incorrect CVV (3 digit code at the back of your card)
2/ incomplete or incorrect 3D Secure authentication and
3/ insufficient funds on your card / account.

Winmaker only accepts players from jurisdictions where online gaming for real money is legal. If your country prohibits online gaming, you may be unable to deposit funds. Contact our customer support team for assistance if you encounter further issues.

One of the perks of playing at Winmaker is the variety of promotional offers. From welcome bonuses to daily promotions, there’s always something to benefit from.

Claiming your welcome bonus is easy. Register an account at www.winmaker.com and make a deposit of at least $/€20. Once your payment is made, the bonus will be instantly added to your account as long as you are opted in.

Yes, you can withdraw your bonus, but only after meeting the wagering requirements. If you request a withdrawal before meeting these requirements, the bonus and winnings will be void. Check the Bonus Terms and Conditions page for specific wagering requirements.

To view your bonuses, click the ‘Bonuses' tab in 'My Account' once logged in. Bonuses are also displayed in the 'My Balance' section of 'My Account'. Winmaker also offers daily promotions like free spins, cashback, and reload bonuses. Check the 'Promotions' page regularly to see the latest offers. Remember, all promotions are subject to terms and conditions, so read them carefully before participating.

Experiencing slow or lagging games?
This might be due to the strength of your internet connection. Our games require sufficient bandwidth for a smooth experience. To improve performance, limit the number of other web applications running simultaneously with our casino games.

Yes, our games are mobile-friendly! Just open www.winmaker.com on your mobile browser and launch any game on the Casino home page. If you encounter issues, it may be due to an outdated mobile device. Contact our support team at [email protected] with details about your device, operating system, and browser for assistance.

Our casino operates on software certified by iTech Labs, an ISO/IEC 17025-compliant testing laboratory for online gaming systems. This ensures that our RNG (Random Number Generator) complies with industry standards, providing random results for all games, including slot reels and card deals.